Cannot install Genetec Mission Control™ on Streamvault™ appliances - Genetec Mission Control™ | Streamvault™

series
Genetec Mission Control™ | Streamvault™
revised_modified
2020-04-24

Cannot install Genetec Mission Control™ on Streamvault™ appliances

If you have issues installing Genetec Mission Control™ on a Streamvault™ appliance, it might be due to the CylancePROTECT policies on the appliance.

Symptoms

When running the Genetec Mission Control™ installer on a Streamvault™ appliance, the following issues might occur:
  • You receive an Access denied or fatal error.
  • CylancePROTECT quarantines one or more of the following files:
    • Win32OpenSSL_Light-1_0_2g.exe
    • otp_win64_21.2.exe
    • otp_win32_21.2.exe

Cause

Streamvault™ appliances include the latest CylancePROTECT policies (including the whitelist) during manufacturing. If the policies change later, the updates are automatically applied on all Streamvault™ appliances that are connected to the internet.

If CylancePROTECT is in offline mode or not connected to the internet, the policies are not updated.

Solution

To update the CylancePROTECT policies on the Streamvault™ appliance so that you can install Genetec Mission Control™, do one of the following:
  • Connect the Streamvault™ appliance to the internet in a DMZ so the CylancePROTECT policies get updated, and then run the Genetec Mission Control™ installer.
  • If the errors are due to OpenSSL issues and you cannot connect to the internet:
    1. Install OpenSSL on another machine.
      Tip: Default path for file installation is C:\OpenSSL-Win32\bin
    2. Copy the OpenSSL folder to the Streamvault™ server, and then run the Genetec Mission Control™ installer.
      NOTE: You might still get an error. This will not stop installation.