[KBA-78385] The Security Center Federation™ role remains offline - Security Center 5.5 GA - 5.6 SR4

series
Security Center 5.5 GA - 5.6 SR4
revised_modified
2017-12-08

[KBA-78385] The Security Center Federation™ role remains offline

This article explains why Security Center Federation™ roles might remain offline and fail to synchronize with the Federation™ server.

Symptoms

The Security Center Federation™ role fails to synchronize and remains offline in Config Tool.

The following exception is shown in the Event viewer:

System.IndexOutOfRangeException

Cause

A coding issue causes some of the PTZ capabilities available on the Federation™ host and the remote system to not be compatible with each other.

Workaround

None

Status

This issue is resolved in:

  • Security Center 5.5 SR5 CU9
  • Security Center 5.6 SR4 CU1 and later