[KBA-00567] How to enable installation logs in Omnicast™
This article explains how to enable installation logs in Omnicast™ and where to locate them.
While installing an Omnicast™ application, the installation might roll back without explanation as to why. The following section explains how to enable and obtain installation logs to help with troubleshooting.
If your operating system is running Windows Installer version 4.0 or later, it will auto-generate the log during the installation.
To verify which version of Windows Installer is in use, go to Start, click Run and type click Run and type msiexec. This opens a window where you can see the version:
To locate the installation logs:
1. Log into Windows using the same account that the application was initially installed under.
2. Go to the Run dialog box and type %temp% and hit OK.
3. This will open a Windows Explorer window to the local user's temp folder
4. Look for a file with the following format: MSIxxxxx.log, where xxxxx is a random series of letters and numbers. In the screen capture below, for example, there are two logs (one is for the server and the other is for the client).
For operating systems running a Windows Installer below version 4.0, you can run the following:
1. From the Run dialog box, type in cmd
2. In the command prompt, navigate to the folder where the setup.exe and .msi files for the application are located. Using advanced installation methods, you can reference the full path of the setup.exe from the command prompt in quotes, for example: "C:\Omnicast\Genetec\Client\setup.exe" (do not include any spaces in the path).
3. Type the following command: C:\...\setup.exe /L1033 /v"/qn /l*v C:\Serverlog.log"
4. This will launch the installation along with the logs.