Troubleshooting: Installation of the CCURE Video Integration plugin fails - CCURE 3.5

CCURE Video Integration Plugin Guide 3.5

series
CCURE 3.5
revised_modified
2019-10-09

If installation of the CCURE Video Integration plugin on the CCURE 9000 server fails and displays the error InsertLicenseOption command failed with exit code -1003. The setup will abort., you may want to perform the following steps.

Procedure

  1. Restart installation of the plugin.
  2. When the installer prompts you to open the installation log, click Yes.
  3. In the log file, locate the line similar to: Z:\Program Files (x86)\Software House\SWHSystem\Crossfire\Tools\InsertLicenseOption.exe /U /V /S:DATABASE\INSTANCE /N:"Genetec Security Center Integration" /A:"Genetec Inc." /GUID:A59E0080-67F9-46EC-9F2A-9700FFE3DC09 /C:0 /P:92 /ObjectType:"Genetec.NextGenConnectedProgram.Video.Objects. SecurityCenterVideoServer"
  4. Copy both the path and the command, which starts with InsertLicenseOption.exe.
  5. Open a command prompt in Windows, and then navigate to the copied path.
    Z:\Program Files (x86)\Software House\SWHSystem\Crossfire\Tools
  6. Run the InsertLicenseOption.exe with the copied parameters.
    InsertLicenseOption.exe /U /V /S:DATABASE\INSTANCE /N:"Genetec Security Center Integration" /A:"Genetec Inc." /GUID:A59E0080-67F9-46EC-9F2A-9700FFE3DC09 /C:0 /P:92 /ObjectType:"Genetec.NextGenConnectedProgram.Video.Objects. SecurityCenterVideoServer"
  7. If the command is successful, start the installation of the plugin again.