[KBA-78909] Cannot record video with an iPhone in Security Center 5.5 and later - Security Center 5.5 and later

series
Security Center 5.5 and later
revised_modified
2018-05-03

[KBA-78909] Cannot record video with an iPhone in Security Center 5.5 and later

This article explains why you cannot record video using an iPhone in Security Center 5.5 and later.

Symptoms

An error message appears on your iPhone camera that was added in Security Center, and the following error message is displayed in Security Center: Camera not Archiving.

Cause

iPhone cameras do not support redundant archiving. As a result, iPhones do not record video when redundant archiving is enabled.

Workaround

As shown in the image below, in Config Tool, turn off Redundant archiving for your iPhone.

After disabling redundant archiving, you can capture video with your iPhone and the video will be saved on the Archiver.