[KBA-01459] Security Desk and Config Tool crash on an SV Unit - SV Control Panel 2.0 | SV-16 V2.11 - 2.12 | SV-32 V5.13 - V6.0

series
SV Control Panel 2.0 | SV-16 V2.11 - 2.12 | SV-32 V5.13 - V6.0
revised_modified
2016-06-09

[KBA-01459] Security Desk and Config Tool crash on an SV Unit

This article explains how to avoid Security Desk or Config Tool crashes on an SV unit.

Symptoms

Opening a task when running Config Tool or Security Desk on an SV unit, results in a crash.

The following error message is displayed in Event Viewer:

System.Windows.Markup.XamlParseException: Provide value on 'MS.Internal.Markup.StaticExtension'
threw an exception. ---> System.ArgumentException: 'Genetec.Resources.RE+L+S.STE_TOOLTIP_HEX_VALUE'

Cause

The SV unit is using SV Control Panel version 2.0.xxx.x.

Workaround

Update SV Control Panel to the latest version. For more information on updating the software, refer to the corresponding SV Control Panel User Guide.