Performing a factory reset on the SV-100 12.3 from the recovery partition - SV-100 12.3

SV-100 Performing a Factory Reset 12.3

SV-100 12.3

If the software image on the SV-100 12.3 appliance fails to start or stops working as expected, you can reset the image from the recovery partition on the appliance. To do this, you must put a copy of the software image onto a USB key. The recovery partition uses this image to perform a factory reset on the unit.

Before you begin

To perform a factory reset, you must have the following:
  • A USB key that is 16 GB or larger. Some USB keys might not be able to boot the image. If this occurs, try using a different brand or model of key.
    NOTE: All existing data on this USB key will be deleted.
  • The correct license for the image version you want to restore or install.
  • The System ID and password information that was sent by email when you purchased the appliance.
  • (Recommended) Connect the SV appliance through Ethernet to the Internet so that the system can validate connectivity.
    NOTE: The validation fails if no Internet connection is available, but you can still continue to use the SV appliance.

What you should know

Performing a factory reset deletes all the data currently on the Windows drive (C:), and on the video partition, depending on the factory reset option chosen. All hard drive partitions are overwritten, including your databases, logs, and optionally, your video files.


  1. Create a USB key that contains the software image. See Creating a USB key to reset the SV-100 12.3 from the recovery partition.
  2. Using the USB key, reset the image on the SV appliance. See Resetting the software image from the recovery partition of the SV-100 12.3.

After you finish

Activate the software license using the correct System ID for your appliance.