If the software image on the SV-100 12.3 fails to start or stops working as expected, you can perform a factory reset using a USB recovery drive. To do this, you must put a copy of the software image on a USB key, and then reset the image from the USB.
Before you begin
- A USB key that is 16 GB or larger. Some USB keys might not be able to boot
the image. If this occurs, try using a different brand or model of
key.NOTE: All existing data on this USB key will be deleted.
- The correct license for the image version you want to restore or install.
- The System ID and password information that was sent by email when you purchased the appliance.
- (Recommended) Connect the SV appliance through
Ethernet to the Internet so that the system can validate connectivity.NOTE: The validation fails if no Internet connection is available, but you can still continue to use the SV appliance.
What you should know
- This procedure should only be performed if the SV-100 12.3 is not able to boot into the factory reset partition. For more information, see Performing a factory reset on the SV appliance from the recovery partition.
- Performing a factory reset deletes all the data currently on the Windows drive (C:), and on the video partition, depending on the factory reset option chosen. All hard drive partitions are overwritten, including your databases, logs, and optionally, your video files.
- Create a recovery USB key that contains the software image. See Creating a bootable USB key to reset the SV-100 12.3.
- Using the USB key, reset the image on the SV appliance. See Resetting the image on the SV-100 12.3 using a bootable USB.