Message broker connection failed because of invalid credentials - Sipelia™ 2.7

Sipelia User Guide 2.7

series
Sipelia™ 2.7
revised_modified
2018-11-09

If the Sipelia™ plugin has an entity warning with the message: Message broker connection failed because of invalid credentials, it means that the RabbitMQ message broker username and/or password is incorrect in the Sipelia™ configuration.

What you should know

  • During the installation of Sipelia™ Server, you must provide the RabbitMQ message broker username and password which are then created on the RabbitMQ server by the installer.
  • The RabbitMQ credentials you create during the Sipelia™ installation are automatically stored the Sipelia™ configuration.
  • If the credentials were not loaded properly by Sipelia™ or if they were modified on the RabbitMQ server, you must enter them manually in Config Tool, in the General tab of the Sipelia™ plugin.
  • You can add, delete, or edit your existing credentials from the RabbitMQ web portal (http://localhost:15671).
  • If you have lost your RabbitMQ credentials, you can reset them.

Procedure

To troubleshoot this issue, verify that the correct credentials are being used in the Sipelia™ configuration:

Ensure that the correct credentials are being used in the Sipelia™ configuration.
  1. Log on to Security Centerusing Config Tool
  2. Open the Plugins task and click the Sipelia™ plugin.
  3. Click the General tab.
  4. In the Message broker section, verify that the Username and Password match those that you created for RabbitMQ during the Sipelia™ plugin installation.