Creating custom ring groups - Sipelia™ 2.7

Sipelia User Guide 2.7

Sipelia™ 2.7

To call multiple SIP entities at the same time, you can create a custom ring group in Config Tool.

Before you begin

Depending on which entities you want to include in your custom ring group, do one or more of the following:

What you should know

A custom ring group is a ring group that can include any combination of the following entities: users, user groups, nested ring groups, and SIP devices. Whereas basic ring groups can only include users and user groups, custom ring groups can also include SIP devices.
NOTE: You can configure more than one level for a nested ring group, but all entries under the nested ring group are called as an All at once ring group.


  1. Log on to Security Center with Config Tool, and then open the Plugins task.
  2. Select the Sipelia™ Plugin role, and then click Ring groups.
  3. Click Add ring group .
  4. Enter a descriptive name for your custom ring group, and then click Add.
  5. Assign a SIP extension to your ring group in one of the following ways:
    • Click Auto-assign. Auto-assign automatically assigns the SIP entity the next available phone extension in a given range. As a result, it is the recommended way of assigning a SIP extension to users, ring groups, and SIP intercoms. Simply click this button, choose an existing range, and then click Apply.
    • Enter the following:
      SIP extension
      The SIP entity's phone extension. To be able to communicate with other SIP endpoints, every SIP entity (user, ring group, or intercom) in Security Center must have a unique SIP extension assigned to it. Either enter the extension manually, or use the recommended approach of clicking Auto-assign.
  6. In the Call list field, click Add entity .
  7. In the Select entity dialog box, choose the different entities that you want to include in your custom ring group. As shown in the following image, you can use the Entity type drop-down list to filter by entity type, and then search for the entities by name.

  8. After you have selected all of your entities, click Select.
  9. (Optional) To configure the associated entity that you added, click .
  10. In the Call recipients field, select one of the following:
    All at once
    All members of a call list are called at the same time. The call stops ringing once any one of the members within a call list answers the call.
    Successively every
    Members get called one after another in sequence, with a set delay between each call. The order in which the members are called is based on the order in which they appear in the call list. This sequence of calls is repeated until any one of the members within a call list answers the call. If a member declines the call, the next member in the call list is immediately called, regardless of whether the set delay between calls has elapsed. The minimum delay is 10 seconds. Because it might affect how long a call to a ring group goes unanswered, it is not recommended to set a delay that is too high.
  11. (Optional) To change the order in which the members of the ring group are called, use the arrow buttons to move the members up or down. This is available only when Successively every is selected.
  12. Click Apply.


As shown in the image below, this custom ring group includes three entities: one user, one user group, and one basic ring group. The call sequence for this custom ring group is set at Successively every 10 seconds. As a result, when the ring group extension (5001) is called, Charles' extension (6001) is called first. If Charles does not answer or decline the call within 10 seconds, the users that make up the Plan Manager operators user group, and that already have an assigned extension, are each called. The same sequence continues until one of the members in the call list answers the call.