[KBA-78650] Playback video from federated cameras only works for 24 hours of archive's duration - Security Center 5.6 - 5.7

series
Security Center 5.6 - 5.7
revised_modified
2018-01-26

[KBA-78650] Playback video from federated cameras only works for 24 hours of archive's duration

This article explains why after creating the Security CenterFederation™ role, playback video from federated cameras might only work for 24 hours of the archived video's duration.

Symptoms

When viewing video archives from federated cameras, you might only be able to play 24 hours of video, even if you do not have an archive viewing limitation configured.

Cause

A coding defect causes this issue.

Workaround

None

Status

This issue is resolved in the following versions:

  • Security Center 5.6 SR4 CU5
  • Security Center 5.7 SR2

Contact GTAC if you cannot upgrade to one of these versions immediately. We have a hotfix available for those covered by the Genetec™ Advantage plan.