[KBA-79002] DTMF sequences not working with Zenitel TCIV intercoms in Sipelia™ - Sipelia™ 2.7 SR1 and later | Security Center 5.7 SR3 and later

series
Sipelia™ 2.7 SR1 and later | Security Center 5.7 SR3 and later
revised_modified
2019-08-15

[KBA-79002] DTMF sequences not working with Zenitel TCIV intercoms in Sipelia™

This article explains why DTMF sequences are not working with Zenitel TCIV-2 or TCIV-3 intercoms in Sipelia™.

Applies to:

Symptoms

The DTMF sequence you configured in Sipelia™ is not working with your Zenitel TCIV-2 or TCIV-3 intercom.

Cause

There are some additional configuration steps required for DTMF sequences to work with Zenitel TCIV intercoms in Sipelia™. The DTMF pin configuration on the intercom hardware must be changed.

Workaround

To make DTMF sequences work with Zenitel TCIV intercoms in Sipelia™, do the following:
  1. Configure a DTMF sequence and select the asterisk (*) for the Tone option.

  2. On the TCIV intercom, connect the trigger input to +5v and pin number 1 (this is where you connect the door unit or relay to unlock the doors).

  3. In the web page of your intercom, click SIP Configuration > I/O Settings.
  4. From the I/O Pin 1 drop-down list, select Output 1.

  5. In the web page click SIP Configuration > Relay/Output Settings.
  6. From the Choose Relay To Configure drop-down list, select Output 1.
  7. From the Remote Digit For Timed Relay On drop-down list, select * (or M-Key ON).

    This value must match the Tone setting value you configured for the DTMF sequence in Config Tool.