[KBA-78608] Axis custom events from Axis video analytics are not being triggered in Security Center 5.7 - Security Center 5.7

series
Security Center 5.7
revised_modified
2018-01-09

[KBA-78608] Axis custom events from Axis video analytics are not being triggered in Security Center 5.7

This article explains why Axis custom events from Axis video analytics are not being triggered after upgrading to Security Center 5.7.

Symptoms

Axis custom events for Axis video analytics (ACAP) are not being triggered because the events are listed under the entity type Camera instead of the entity type Unit.

This issue affects Axis video analytics that were configured before upgrading to Security Center 5.7.

Cause

Before Security Center 5.7, the Axis custom events (ACAP) were created under the entity type Unit. In Security Center 5.7, they are created under the entity type Camera.

Workaround

Delete the custom events and recreate them under the entity type Camera using the same names in your Security Center 5.7 system.

If you upgrade from a previous version to Security Center 5.7 GA or later and want to keep the previous setting, you can add the following configuration:
  1. Navigate to Config Tool > Video task > Axis extension.
  2. In Advanced Setting, add:
    1. Key: SendAcapEventsToUnit
    2. Value: 1

Status

In Security Center 5.7 GA and later, events are received under the entity type Camera by default.