Resetting a lost password for the SharpOS 12.7 Portal - SharpV | SharpOS 12.7

AutoVu Handbook for SharpV Fixed Installations 12.7

series
SharpV | SharpOS 12.7
revised_modified
2019-08-21

If you forget your password to the SharpV Portal, you can reset the password using the I forgot my password button on the SharpV Portal logon screen.

Before you begin

To reset a lost password, you need the yellow Important information sticker that was shipped with the SharpV camera. If you do not have the sticker, you must contact the AutoVu™ Support team.

What you should know

  • As a step in the password reset procedure, you must press the reset button on the SharpV camera. Alternatively, if you do not have physical access to the camera, you are given the option to present a known license plate to the camera.
  • You can use this procedure for SharpV cameras running SharpOS 12.3 SR1 or later.

Procedure

To reset a lost password for the SharpV Portal:

  1. From the SharpV Portal logon screen, click I forgot my password.
  2. Enter the 32-character unit access code. You can find the unit access code on the yellow sticker that was provided with the SharpV camera.
  3. Click Next.
  4. For added security, and to ensure that the password cannot be reset remotely, you must select one of the following validation methods:
    • Press the reset button: To use this validation method, you must have physical access to the camera.
    • Read a plate number: To use this validation method, you are prompted to enter a plate number, and then have the camera read the plate.

To validate by pressing the reset button:

  1. Select Use the reset button and click Next.
    The message Press and hold the Sharp reset button for 2 seconds is displayed.
  2. Press and hold the reset button for 2 seconds.
    The reset button is located behind the rubber plug as indicated in the following image:

    NOTE: If you do not press the reset button within two hours, the password recovery operation is canceled.
    The message Reset button pressed. Please wait. is displayed.
  3. When prompted, enter and confirm the new SharpV Portal password.
  4. Click Apply.
    The message The portal password has been changed is displayed.
  5. Log on to the SharpV Portal using your new password.
  6. Store your password safely for future use.

To validate by reading a plate number:

  1. Select Read a plate number.
  2. Enter the number of a license plate that you can use to generate a plate read on the camera.
  3. Click Next.
  4. The message Waiting for the Sharp to read plate ABC123 is displayed.
  5. Use the plate to generate a read on the camera.
    NOTE: If the camera does not read the plate within two hours, the password recovery operation is canceled.
  6. When the camera reads the plate, the message Plate number read. Please wait is displayed.
  7. When prompted, enter and confirm the new Sharp Portal password.
  8. Click Apply.
    The message The portal password has been changed is displayed.
  9. Log on to the SharpV Portal using your new password.
  10. Store your password safely for future use.