[KBA-00948] Cannot play back video for federated cameras when they are offline in Omnicast™ - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2012-05-29

[KBA-00948] Cannot play back video for federated cameras when they are offline in Omnicast™

This article explains why you are unable to view a archived video for a federated camera in the Archive Player when the camera is offline.

Symptoms

In the Omnicast™ Archive Player, it is normally possible to view archived video for a federated camera. However, if the federated camera is offline (red in the entity tree), the Archive Player will not return archive search results for that camera.

Cause

This is a problem with the Omnicast™ Federation. Video archives from a federated camera cannot be accessed if the camera is offline.

Workaround

None.

Status

A hotfix is available for Omnicast™ 4.6 SR1 (HF1138). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is fixed in Omnicast™ 4.8 SR2.