[KBA-78901] PTZ on Hikvision DS-2DF1-617H does not work after upgrading to Security Center 5.3 or later - Security Center | Hikvision

series
Security Center | Hikvision
revised_modified
2018-05-01

[KBA-78901] PTZ on Hikvision DS-2DF1-617H does not work after upgrading to Security Center 5.3 or later

This article explains why the PTZ on Hikvision DS-2DF1-617H units stops working after upgrading to Security Center 5.3 or later.

Symptoms

After upgrading to Security Center 5.3 or later, the PTZ on Hikvision DS-2DF1-617H units stops working.

Cause

A code change.

Workaround

To resolve the issue:

  1. In Config Tool, open the Resource tab of the Archiver role.
  2. Click Advanced settings > Additional settings > Add.
  3. In the name field, type UseOldGenetecPtzImplementation.
  4. In the value field, type True.
  5. Click Close > OK > Apply.

The Archiver restarts. When the Archiver role is back online, the PTZ camera works.