[KBA-79009] Microphone not working on Security Desk workstations running Windows 10 - Security Center 5.3 and later | Sipelia™ 2.1 and later | Windows 10

series
Security Center 5.3 and later | Sipelia™ 2.1 and later | Windows 10
revised_modified
2019-11-01
TFSnum
2333403

[KBA-79009] Microphone not working on Security Desk workstations running Windows 10

This article explains why there is no audio when making calls from Security Desk workstations that are running Windows 10.

Symptoms

When you use a speaker associated with a camera in Security Desk, users cannot hear audio when you speak into the microphone.

This issue also occurs when you make calls with Sipelia™ from a Security Desk workstation to an intercom.

Cause

A privacy setting for microphones in Windows 10 prevents the Security Desk workstation from accessing the microphone.

Workaround

  1. From the Windows Start menu, type Settings and open the Settings dialog box.
  2. Click Privacy.
  3. Under App permissions, click Microphone.
  4. Set the Allow apps to access your microphone option to On.