[KBA-74215] Unable to stream video from Econolite Autoscope in Security Center 5.4 - Security Center 5.4 GA - SR3

series
Security Center 5.4 GA - SR3
revised_modified
2016-08-23

[KBA-74215] Unable to stream video from Econolite Autoscope in Security Center 5.4

This article explains why live video streams and playback video do not work with Econolite Autoscope units in Security Center 5.4.

Symptoms

After having upgraded or added an Econolite Autoscope to Security Center 5.4, you notice the following:
  • When you view a camera in the Monitoring task, the message Decoding live stream appears in the tile and the video is not displayed.
  • When you watch playback video of an individual video file, the message End reached appears in the tile and the playback video is not displayed.

Cause

There was a code change in the Security Desk client.

Workaround

None.

Status

This issue is resolved in Security Center 5.4 SR3 CU1.