[KBA-78594] Security Desk might display errors when exporting video recorded by Panasonic cameras - Security Center 5.6 SR4 CU1 - 5.7 SR1

series
Security Center 5.6 SR4 CU1 - 5.7 SR1
revised_modified
2017-12-15

[KBA-78594] Security Desk might display errors when exporting video recorded by Panasonic cameras

This article explains why Security Desk displays error messages when exporting videos that were recorded with Panasonic cameras.

Symptoms

When exporting any format of videos recorded by Panasonic cameras, Security Desk might show errors. This problem affects all units that record video in H.265 format.

Export error Export error1

Cause

A code defect causes this issue.

Workaround

None

Status

This issue is resolved in Security Center 5.6 SR4 CU3 and Security Center 5.7 SR2.