[KBA-79031] SharpV not connecting to Security Center after upgrading to SharpOS 12.8 SR1 - SharpV | SharpOS 12.8 SR1

series
SharpV | SharpOS 12.8 SR1
revised_modified
2020-03-02
TFSnum
2421789, 2414998, 2430299

[KBA-79031] SharpV not connecting to Security Center after upgrading to SharpOS 12.8 SR1

This article explains why a SharpV unit might not reconnect to Security Center after it is upgraded to SharpOS 12.8 SR1.

Symptoms

After you upgrade your SharpV to SharpOS 12.8 SR1, the unit does not reconnect to Security Center. This issue applies to SharpV units running SharpOS 12.8 SR1 and platform version L16-038.

Cause

The SharpV camera platform version L16-038 is no longer compatible because it is deprecated.

Workaround

Apply the latest platform upgrade on your SharpV unit. The SharpV platform update is available from the AutoVu section of the GTAP Product Download page. You need a username and password to log on to GTAP.

Status

This issue is fixed with platform version 20.038.1 and later.