[KBA-78989] Cannot synchronize video in some tiles in Security Desk - Security Center 5.5 GA and later

series
Security Center 5.5 GA and later
revised_modified
2019-06-14
TFSnum
498890 2132430

[KBA-78989] Cannot synchronize video in some tiles in Security Desk

This article explains why the video in some canvas tiles is not synchronizing in Security Desk.

Applies to: Security Center 5.5 GA and later

Symptoms

When you click Synchronize video () in the Security Desk Monitoring task, some of the video displayed in the canvas tiles does not synchronize.

Cause

Starting in Security Center 5.5 GA, you can no longer synchronize the video of entities that are displayed in a tile as part of an event or alarm, which includes the following:
  • Monitored entities that are automatically added to a tile when an event or alarm is triggered.
  • Entities of events that are dragged to a tile from the event list or alarm list.

Workaround

To synchronize the video of entities that are associated with an event or alarm, manually add the entities to the canvas from the area view (entity tree).