[KBA-78989] Cannot synchronize video in some tiles in Security Desk
This article explains why the video in some canvas tiles is not synchronizing in Security Desk.
Applies to: Security Center 5.5 GA and later
When you click Synchronize video () in the Security Desk Monitoring task, some of the video displayed in the canvas tiles does not synchronize.
- Monitored entities that are automatically added to a tile when an event or alarm is triggered.
- Entities of events that are dragged to a tile from the event list or alarm list.
To synchronize the video of entities that are associated with an event or alarm, manually add the entities to the canvas from the area view (entity tree).