[KBA-77077] Access control units do not synchronize automatically after entity changes - Security Center 5.4 SR3 CU6 - CU9

series
Security Center 5.4 SR3 CU6 - CU9
revised_modified
2017-07-14

[KBA-77077] Access control units do not synchronize automatically after entity changes

This article explains what to do if controllers are not synching automatically after entity changes in Security Center 5.4 SR3 CU6 to Security Center 5.4 SR3 CU9.

Symptoms

When changes are made to access control entities, automatic synchronization is not triggered. The following error message appears in the Directory server event viewer:

This problem occurs with HID, Synergis™ Master Controller, and Synergis™ Cloud Link controllers.

Cause

Issues with the code

Workaround

Start a manual synchronization every time changes are made to entities—for example, changes in rules, cardholders, doors, and so on.

Status

This issue is resolved in Security Center 5.4 SR3 CU10.