Incident type configuration overview - Genetec Mission Control™ 2.13.4.0

Genetec Mission Control™ Administrator Guide 2.13.4.0

series
Genetec Mission Control™ 2.13.4.0
revised_modified
2020-10-27

For every type of situation that requires monitoring and management, you can configure a Genetec Mission Control™ incident. Each incident type is an entity with specific properties such as triggers, recipients, user procedures and automation workflows. You can use these to automate incident detection and system actions.

Genetec Mission Control™ incident concepts

To leverage the full potential of Genetec Mission Control™ in incident management, you must understand the following concepts:
  • Incident management with the Genetec Mission Control™ Rules Engine.
  • Components of the Incident configuration task in Config Tool, such as:
    • Incident configuration
    • Document management
    • Profiles
    • Audit trails
  • Components of an incident type, such as:
    • Incident identity
    • Properties
    • Triggers
    • Recipients
    • User procedure
    • Automation
  • Incident types and categories.
  • Incident monitoring and reporting tasks in Security Desk that your operators can perform.