Incidents as incident triggers - Genetec Mission Control™ 2.13.4.0

Genetec Mission Control™ Administrator Guide 2.13.4.0

series
Genetec Mission Control™ 2.13.4.0
revised_modified
2020-10-27

To manage incidents effectively in Genetec Mission Control™, you can trigger other incidents within the automation workflow of the incident.

How Genetec Mission Control™ incidents are different from Security Center incidents

Genetec Mission Control™ incidents are distinct from Security Center incidents. Security Center incidents can only record video. Genetec Mission Control™ incidents include more detail and can also trigger other incidents from their automation workflow.

The Config Tool settings in System > General settings > Incident categories only apply to Security Center incidents and not to Genetec Mission Control™ incidents.

You can configure Genetec Mission Control™ incidents from the Incident configuration task in Config Tool.

Here is an example incident automation workflow in which one incident triggers another incident based on the state of the parent incident: