Configuring standard operating procedures for Genetec Mission Control™ - Genetec Mission Control™ 2.13.4.0

Genetec Mission Control™ Administrator Guide 2.13.4.0

series
Genetec Mission Control™ 2.13.4.0
revised_modified
2020-10-27

To ensure that a specific type of incident is always dealt with in the same way regardless of who responds to the incident, you can configure a standard operating procedure (SOP) for each type of incident.

What you should know

A standard operating procedure (SOP) or user procedure is a series of steps that the operator must follow before changing an incident state to Resolved. Each step can range from a simple task, such as Call 911, to a complex task that requires support documents to accomplish. All actions taken by the operator are logged by the system in the incident history for audit purposes.

Procedure

To configure the SOP for an incident:

On the incident User procedure page, do one of the following.

Example

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