When the same alarm is triggered multiple times at the same location, you can aggregate all instances of the alarm to the already triggered incident.
Multiple occurrence restriction for an incident
- Allow multiple active incidents of the selected incident type.
- One per location
- Allow only one active incident per incident type per location.
- One per area
- Allow only one active incident per incident type per area.
- One per location per category
- Allow only one active incident per incident type under the selected incident category per location.
- One per area per category
- Allow only one active incident per incident type under the selected incident category per area.
In this example, the incident trigger is restricted to one incident per location:
Limiting incident trigger by aggregating all related alarms
In this example the incident trigger is Any alarm:
When you have multiple alarm instances from the same alarm at the same location, you can configure the incident type to be triggered only once and aggregate all subsequent alarms to the same incident.
In this example scenario, the incident automation workflow is configured as follows:
- A specific set of alarms related to this incident are added.
- Event sources
- The Incident location refers to the entity on which the incident is active. It may be an area, video entity, door and so on.
- Related alarms
- The Incident alarms selection aggregates events from a previously aggregated alarm.
- Aggregate all related alarm instances
- The option is selected to direct the system to aggregate all events of the previously aggregated alarm instance, irrespective of event source and related alarms selection.
The operator's screen
When the alarm triggers the incident, it is visible in the Incident monitoring task in Security Desk. All subsequent instances of the alarm are aggregated to the same incident preventing multiple incidents being triggered for the same alarm in the same location.
Incident trigger scenario when different alarms are triggered from the same source
You can have multiple alarms associated with the same source. When these alarms are triggered, the corresponding incidents associated with the alarms are triggered.