You can use incident automation workflows to monitor and investigate issues in routine patrol routes.
Automation workflow design considerations for Guard tour investigation incidents
Your incident automation workflow configuration must take the operator and system through a series of verification steps and provide procedures to resolve issues.
- Active video feed to monitor the guard on patrol.
- User procedure to contact the guard, if scheduled checkpoint verifications are not performed.
- Options to dispatch the incident to security personnel to investigate if the guard is unreachable.
- Options to interrupt investigations and resume regular guard patrol if the guard checks in while investigations are underway.
Automation Workflow for Guard tour investigation incidents
In this example, the Guard tour investigation incident is triggered manually by the operator. This would be the case only when the guard has failed to check-in. So the automation workflow begins with a check to see if this is a minor issue of time management or a missing guard.
In this example, the Parallel tasks activity incorporates multiple activity paths for the system to take based on operator's response in real time. Combined with the Wait for dynamic user procedure steps activity, the operator's response to user procedure directs the system to the appropriate activity branch.
- Incident priority escalation to locate an unreachable guard.
- Guard tour investigation incident resolution.
By default, the Exit when all branches are completed option is cleared and the system exits the Parallel tasks activity when one of the activity branches has been executed.
The Parallel tasks activity within the Sequence activity titled Guard tour recovered, puts the incident on hold for different time intervals based on the guard's response for failing to reach the checkpoint at the predetermined time.
If system triggers are configures that do not include cameras, you must select the exact camera entity to display.
If the guard is missing and unreachable, the incident priority is escalated using the Change priority activity and the incident is highlighted in the Incident Monitoring task using the Column color activity.
By using activities such as Parallel tasks, Change incident state, Dispatch incident, Display entity, and so on, the system actions are automated to change incident states based on real-time issues and dispatch the incident for further investigation to on-site security.
If you want operators to manually perform these actions, you can also omit these automation workflow activities.
Automating post resolution activities
When the missing guard is found, the scheduled guard patrol can resume. The system automatically changes the current Guard tour investigation incident to the Guard tour recovered incident.
The operator's screen for Guard tour investigation incidents
This Guard tour investigation incident is configured with a manual trigger option. The operator can trigger the incident on the area map, at the exact location where the guard failed to check in by right-clicking on the map.
This activates the dynamic user procedure and the system responds based on operator response to the procedure steps.
Based on operator selection in this example, the system automatically opens the Monitoring task with a video feed of the incident location.
When the guard is found, the system triggers the Guard tour recovered incident using the Change incident type activity.
The Change incident type activity stops the current automation workflow and executes the automation workflow of the newly triggered Guard tour recovered incident but preserves the history, aggregated entities, events and incident ID of the Guard tour investigation incident.
The system guides the operator with incident resolution activities as configured in the Guard tour recovered incident.