[KBA-01118] Unable to add Panasonic cameras in Omnicast™ - Omnicast™ 4.0 - 4.8 SR2

series
Omnicast™ 4.0 - 4.8 SR2
revised_modified
2013-04-22

[KBA-01118] Unable to add Panasonic cameras in Omnicast™

This article explains why you might not be able to add Panasonic cameras in Omnicast™ 4.8 SR2 or earlier.

Symptoms

You cannot add some Panasonic cameras in Omnicast™ 4.8 SR2 or earlier. With some Panasonic models, the unit might be displayed in the entity tree with its inputs, microphones, and speakers, but not the camera.

Cause

In Omnicast™, cameras are added with their MPEG (or MJPEG) stream, and the H.264 stream is disabled. However, with some Panasonic cameras the Omnicast™ system lacks the rights to make the changes and the camera cannot be added.

Workaround

To avoid this issue:
  1. Log into the camera web page and click Setup.

  2. Click Image/Audio.

  3. Set the camera to H.264 and disable both streams.

  4. Apply the settings.
  5. Add the camera in Omnicast™ and set the stream type you want to use from Config Tool.