[KBA-75949] Cannot change tile patterns in Security Desk - Security Center 5.4 SR3 CU5, 5.5 SR5 CU1

series
Security Center 5.4 SR3 CU5, 5.5 SR5 CU1
revised_modified
2017-03-09

[KBA-75949] Cannot change tile patterns in Security Desk

This article explains why users of Security Center 5.4 SR3 CU5 and Security Center 5.5 SR5 CU1 cannot change tile patterns in Security Desk.

Symptoms

When changing tile patterns in Security Desk, you get the error message shown below.

Security Desk exception thrown when changing tile pattern

Cause

You do not have the alarm monitoring privileges. As a result, the system generates a null reference exception error when you try to change the tile pattern in Secruity Desk.

Workaround

In Config Tool, select the user and grant them the alarm monitoring privileges. To apply this change, log off from Security Desk and then and log in again.

Status

This issue is resolved in Security Center 5.4 SR3 CU6 and Security Center 5.5 SR5 CU2.

For more information, contact the Genetecâ„¢ Technical Assistance Center.