[KBA-76080] Cannot use unit motion detection in Security Center 5.5 SR5 CU1 - Security Center 5.5 SR5 CU1

series
Security Center 5.5 SR5 CU1
revised_modified
2017-03-23

[KBA-76080] Cannot use unit motion detection in Security Center 5.5 SR5 CU1

This article explains why unit motion detection might not work for some cameras in Security Center 5.5 SR5 CU1.

Symptoms

In the Motion detection tab of your camera (Config Tool > Video task > Motion detection), you cannot select Unit in the Detection is done on field.

This issue might affect the following cameras, following an upgrade from Security Center 5.5 SR5 or earlier:
  • New and existing Samsung cameras
  • Any camera that was added through the Generic Plus extension

Cause

An issue with the installation package

Workaround

You can continue to record motion detection using the Archiver.

Status

This issue is resolved in Security Center 5.5 SR5 CU2.
IMPORTANT: Following the upgrade to Security Center 5.5 SR5 CU2 or later, you must manually reconfigure motion detection on the affected cameras.