[KBA-78962] Axis T8311 Rev 2 joysticks unresponsive in Security Desk - Security Center 5.4 - 5.7 SR4

series
Security Center 5.4 - 5.7 SR4
revised_modified
2018-11-16

[KBA-78962] Axis T8311 Rev 2 joysticks unresponsive in Security Desk

This article explains why Axis T8311 Rev 2 joysticks do not work in Security Center.

Symptoms

After you connect an Axis T8311 Rev 2 joystick in Security Desk, PTZ cameras do not respond to the joystick movements.

Cause

Axis released a new hardware revision (Rev 2) for the T8311 joystick in July 2018. The hardware revision caused an issue with the integration code. To verify if you have a Rev 2 version of the T8311 joystick, check the revision number on the back of the unit.

Workaround

None.

Status

You will be able to integrate Axis T8311 Rev 2 joysticks as of Security Center 5.7 SR5. If you have further questions about this issue, contact GTAC at https://gtap.genetec.com.