[KBA-78962] Axis T8311 Rev 2 joysticks unresponsive in Security Desk
This article explains why Axis T8311 Rev 2 joysticks do not work in Security Center.
After you connect an Axis T8311 Rev 2 joystick in Security Desk, PTZ cameras do not respond to the joystick movements.
Axis released a new hardware revision (Rev 2) for the T8311 joystick in July 2018. The hardware revision caused an issue with the integration code. To verify if you have a Rev 2 version of the T8311 joystick, check the revision number on the back of the unit.
You will be able to integrate Axis T8311 Rev 2 joysticks as of Security Center 5.7 SR5. If you have further questions about this issue, contact GTAC at https://gtap.genetec.com.