[KBA-01003] Unable to call presets using event-to-actions on virtual cameras with Pelco 9760 matrix in Omnicast™ - Omnicast™ 4.7 SR1 - 4.8 SR1

series
Omnicast™ 4.7 SR1 - 4.8 SR1
revised_modified
2012-09-06

[KBA-01003] Unable to call presets using event-to-actions on virtual cameras with Pelco 9760 matrix in Omnicast™

This article explains why calling a preset on a virtual camera using an event-to-action does not work when using a Pelco 9760 matrix.

Symptoms

Creating an event-to-action to call up a preset on a virtual camera configured on a Pelco 9760 matrix does not work. The camera does not pan to the selected preset. However, manually clicking the preset buttons for the virtual camera in the Live Viewer works.

Cause

The virtual matrix does not send the correct PTZ command to the virtual camera when using event-to-actions.

Workaround

None.

Status

A hot fix is available for Omnicast™ 4.7 HIP2 (HF1229). Contact the Genetec™ Technical Assistance Center to obtain it. This issue is fixed in Omnicast™ 4.8 SR2.