[KBA-00831] Cannot play archives from federated cameras in Omnicast™ - Omnicast™ 4.7 - 4.8

series
Omnicast™ 4.7 - 4.8
revised_modified
2012-02-02

[KBA-00831] Cannot play archives from federated cameras in Omnicast™

This article explains why you might not be able to play back federated video archives in the Omnicast™ Archive Player.

Symptoms

When you try to view archives from a federated camera in the Omnicast™ Archive Player, the video tile displays "opening" without ever playing the footage.

Cause

This issue occurs when the following three circumstances are met:
  • The Federation server is running Omnicast™ 4.7 SR1 or 4.8 GA
  • The federated sites are running Omnicast™ 4.6 or lower versions
  • The Archive Player is connected to the 4.7/4.8 server in unicast only (no multicast available)

The Federation cannot handle video redirection properly when a federated site is running Omnicast™ 4.6 or lower.

Workaround

Have the Archive Player connect to the server using multicast instead of unicast.

Status

A hotfix is available for Omnicast™ 4.7 SR1 HIP2 (HF1108). Contact the Genetec™ Technical Assistance Center to obtain it.

The issue is fixed in Omnicast™ 4.8 SR1.