[KBA-00831] Cannot play archives from federated cameras in Omnicast™
This article explains why you might not be able to play back federated video archives in the Omnicast™ Archive Player.
When you try to view archives from a federated camera in the Omnicast™ Archive Player, the video tile displays "opening" without ever playing the footage.
- The Federation server is running Omnicast™ 4.7 SR1 or 4.8 GA
- The federated sites are running Omnicast™ 4.6 or lower versions
- The Archive Player is connected to the 4.7/4.8 server in unicast only (no multicast available)
The Federation cannot handle video redirection properly when a federated site is running Omnicast™ 4.6 or lower.
Have the Archive Player connect to the server using multicast instead of unicast.
A hotfix is available for Omnicast™ 4.7 SR1 HIP2 (HF1108). Contact the Genetec™ Technical Assistance Center to obtain it.
The issue is fixed in Omnicast™ 4.8 SR1.