Receiving notifications when hotlist hits occur - Security Center 5.8

Security Center Administrator Guide 5.8

series
Security Center 5.8
revised_modified
2020-08-17

You can configure Security Center to send you an email notification when hotlist hits occur.

Before you begin

To make sure that the email notification is sent, do the following:

What you should know

You can configure Security Center to send an email notification when either of the following occurs:
  • When any license plate on a hotlist generates a hit.
  • When an individual license plate on a hotlist generates a hit. You can specify a different email address for as many individual plates on a hotlist as you want.

The email contains the hit information (matched plate number, Genetec Patroller™ name, user, hotlist name, and priority) in the message body, and optional image attachments.

Procedure

To receive notifications when a hotlist hit occurs:

  1. From the Config Tool home page, click LPR > Hotlists.
  2. Select the hotlist you want to configure, and click the Advanced tab.
  3. In the Email addresses field, specify the email addresses you want to notify.
    NOTE: If you are entering more than one email address, separate them with a comma, a semicolon, or a space.
  4. Click Apply.

    When any license plate in the selected hotlist generates a hit, a notification email is sent to the address you specified.

To receive notifications when a license plate generates a hit:

  1. Add an email attribute to the hotlist as follows:
    1. From the Config Tool home page, click LPR > Hotlists.
    2. Select the hotlist you want to configure, and click the Properties tab.
    3. Under Attributes, add a new email-related attribute (for example, Email) so that Security Center knows to look for email addresses in the hotlist’s source file.
    4. Click Apply.

      Security Center will now look for email addresses in the hotlist source file.

  2. Turn on Email notification and configure the related settings as follows:
    1. From the Config Tool home page, click System > Roles.
    2. Select the LPR Manager you want to configure, click the Properties tab, and then click Email notification.
    3. In the Email attribute name field, type the same attribute name you created in the first step.
    4. (Optional) Under Email attachments, specify what information you want the email to contain.

      For example, you might want to send only the license plate text string without any images to keep the email’s file size small.

    5. (Optional) In the Log emails in field, select where to store the email notification logs.

      The logs will be saved in the AutoVu™ root folder: C:\Genetec\AutoVu\RootFolder, and will help you keep track of who received email notifications.

    6. Click Apply.

      The LPR Manager now knows that some hotlists contain email addresses for individual license plate entries.

  3. Add email addresses in the hotlist source file.
    NOTE: Because you added the Email attribute to the hotlist entity, you can now use the Hotlist and permit editor to add email addresses. You can also add them directly to the source file if you prefer.
    1. From the Config Tool home page, click Hotlist and permit editor.
      NOTE: The Visible in editor option must be turned on to edit the hotlist.
    2. Select the hotlist you want to configure, then click Load.
    3. Add email addresses to as many license plates as needed.
    4. Click Save.

Results

If a license plate with an email address generates a hit, an email is sent to the specified recipient.