This article explains how to disable Remote Desktop on a Synergis™ Cloud Link or Synergis™ Master Controller if it was enabled during a support call.
Applies to: Synergis™ Cloud Link | Synergis™ Master Controller
As part of the troubleshooting process, the Genetec™ Technical Support team might need to enable Remote Desktop on your Synergis™ Cloud Link or Synergis™ Master Controller. Remote Desktop should be disabled after the investigation is complete. If for any reason it is still active, you must disable it.
- Download the DisableRDP.sfw file from https://downloadcenter.genetec.com/products/SynergisSoftwire/ComponentUpdates/DisableRDP.sfw.
- Log on to the Synergis™ unit using Synergis™ Appliance Portal.
- Click .
- In the file browser, select the downloaded DisableRDP.sfw file and click .