[KBA-78992] Disabling Remote Desktop on Synergis™ units - Synergis™ Softwire

[KBA-78992] Disabling Remote Desktop on Synergis™ units

series
Synergis™ Softwire
revised_modified
2019-06-14

This article explains how to disable Remote Desktop on a Synergis™ Cloud Link or Synergis™ Master Controller if it was enabled during a support call.

Applies to: Synergis™ Cloud Link | Synergis™ Master Controller

Summary

As part of the troubleshooting process, the Genetec™ Technical Support team might need to enable Remote Desktop on your Synergis™ Cloud Link or Synergis™ Master Controller. Remote Desktop should be disabled after the investigation is complete. If for any reason it is still active, you must disable it.

More information

To disable Remote Desktop on a Synergis™ Cloud Link or Synergis™ Master Controller, do the following:
  1. Download the DisableRDP.sfw file from https://downloadcenter.genetec.com/products/SynergisSoftwire/ComponentUpdates/DisableRDP.sfw.
  2. Log on to the Synergis™ unit using Synergis™ Appliance Portal.
  3. Click Maintenance > Softwire upgrade > Select firmware file.
  4. In the file browser, select the downloaded DisableRDP.sfw file and click Open > Upgrade now.