[KBA-78148] Pelco cameras might remain offline after upgrading to Security Center 5.6 - Security Center 5.6 GA - 5.6 SR4

series
Security Center 5.6 GA - 5.6 SR4
revised_modified
2017-11-07

[KBA-78148] Pelco cameras might remain offline after upgrading to Security Center 5.6

This article explains why Pelco cameras might stay offline after an Archiver is upgraded to Security Center 5.6.

Symptoms

After upgrading to Security Center 5.6, Pelco cameras remain offline and fail to automatically reconnect to the Archiver.

Cause

The Archiver receives a 400 Bad Request reply to the call SetNetworkInterfaces and then disconnects the camera. This issue is external.

Pelco

Workaround

To resolve this issue, try one of the following:

  • Change the maximum frame rate to 15 FPS on the camera web interface.
  • Upgrade the firmware to version 2.10.0.13.

Status

This issue is resolved in Security Center 5.6 SR4 CU1 and later.