One or more services failed to install - Security Center 5.7 SR4

Security Center Installation and Upgrade Guide 5.7 SR4

series
Security Center 5.7 SR4
revised_modified
2018-11-02

If one or more Security Center services failed to install, you can uninstall Security Center and then reinstall it, or you can create the missing services manually.

What you should know

The following services are created during a Security Center installation:
  • Genetec™ Server
  • Genetec™ Watchdog

If the Microsoft Management Console (MMC) is open while upgrading Security Center, these services might be locked, preventing one or both of them from being upgraded.

Procedure

  1. On the computer that is missing Security Center services, open an elevated Command Prompt as Administrator.
  2. If the Genetec™ Watchdog service is missing, create it maually:
    1. In the Administrator: Command Prompt window, run the following command:
      IMPORTANT: On 64-bit computers, the default installation folder is C:\Program Files (x86)\Genetec Security Center 5.7. This path must be changed if Security Center was installed to another location.
      sc create GenetecWatchdog binPath= "C:\Program Files (x86)\Genetec Security Center 5.7\GenetecWatchdog.exe" start= auto DisplayName= “Genetec Watchdog (SC)”
    2. In Windows, open the Services console.
    3. In the Services console, open the properties of the Genetec™ Watchdog (SC) service, and click the Recovery tab.
    4. Set the recovery options to match the following screen capture, and click Apply.

    5. Start the Genetec™ Watchdog (SC) service.
  3. If the Genetec™ Server service was created but is missing dependencies, run the following commands in the Administrator: Command Prompt window:
    sc config GenetecServer binPath= "C:\Program Files (x86)\Genetec Security Center 5.7\GenetecServer.exe" start= auto depend= GenetecWatchdog/Winmgmt
    sc start GenetecServer
  4. If the Genetec™ Server service is missing, run the following commands in the Administrator: Command Prompt window:
    IMPORTANT: On 64-bit computers, the default installation folder is C:\Program Files (x86)\Genetec Security Center 5.7. This path must be changed if Security Center was installed to another location.
    sc create GenetecServer binPath= "C:\Program Files (x86)\Genetec Security Center 5.7\GenetecServer.exe" start= auto depend= GenetecWatchdog/Winmgmt DisplayName= “Genetec Server”
    sc start GenetecServer