[KBA-01027] Omnicast™ Lenel plugin entity links are stopped - Omnicast™ 4.7 - 4.8

series
Omnicast™ 4.7 - 4.8
revised_modified
2013-05-10

[KBA-01027] Omnicast™ Lenel plugin entity links are stopped

This article explains why entity links in the Lenel plugin are "stopped" and no access control events are received in the Live Viewer in Omnicast™.

Symptoms

No access control events are received from the Lenel plugin in the Live Viewer in Omnicast™. From the Config Tool, we see that the plugin's entity links have their statuses in the "stopped" state.

Cause

The entity links are not associated to the correct GUIDs

Workaround

Deleting and recreating an entity link from the Lenel plugin will re-assign it the correct GUID and the status of the link will go back to "Waiting for events". This step must to be repeated for each camera/access control entity link listed in the Lenel plugin in Omnicast™ Config Tool.

Status

A hotfix is available for Omnicast™ 4.7 SR1 HIP2 (HF1222). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is fixed in Omnicast™ 4.8 SR2