[KBA-78643] Axis cameras go offline or cannot be added in Security Center 5.5
This article explains why some Axis cameras either go offline or cannot be added in Security Center 5.5.
After either trying to add a new Axis camera or upgrade to Security Center 5.5, Axis cameras go offline. This issue affects Axis camera models that support both Zipstream and Webservices (Axis Camera Application Platform and others).
A change in the code causes this issue.
This issue is fixed in the following Security Center versions:
- 5.5 SR5 CU7
- 5.6 SR2 CU1
- 5.6 SR3
After you have upgraded to one of these versions or to a higher version, do the following:
- Open Config Tool.
- Click Advanced
and enter the following value in
- Key: UseDefaultProxy
- Value: 0