[KBA-78643] Axis cameras go offline or cannot be added in Security Center 5.5 - Security Center 5.5

series
Security Center 5.5
revised_modified
2018-01-26

[KBA-78643] Axis cameras go offline or cannot be added in Security Center 5.5

This article explains why some Axis cameras either go offline or cannot be added in Security Center 5.5.

Symptoms

After either trying to add a new Axis camera or upgrade to Security Center 5.5, Axis cameras go offline. This issue affects Axis camera models that support both Zipstream and Webservices (Axis Camera Application Platform and others).

Cause

A change in the code causes this issue.

Workaround

None

Status

This issue is fixed in the following Security Center versions:

  • 5.5 SR5 CU7
  • 5.6 SR2 CU1
  • 5.6 SR3
  • 5.7

After you have upgraded to one of these versions or to a higher version, do the following:

  1. Open Config Tool.
  2. Click Video Task > Axis extension and enter the following value in Advanced Setting:
    • Key: UseDefaultProxy
    • Value: 0