[KBA-01389] Windows Update cannot check for updates on all SV appliances - SV-16 v2 2.10 - 2.12 | SV-32 5.13.0 - 6.0 | SV-PRO

series
SV-16 v2 2.10 - 2.12 | SV-32 5.13.0 - 6.0 | SV-PRO
revised_modified
2015-07-15

[KBA-01389] Windows Update cannot check for updates on all SV appliances

This article explains why Windows Update does not work on some SV appliances.

Symptoms

After installing the KB3065987 update, Windows Update no longer works and returns the following error message:

Windows Update cannot currently check for updates, because the
service is not running. You may need to restart your computer.

Cause

KB3065987 is incompatible with Windows 7 Embedded systems.

Workaround

Uninstall KB3065987.

  1. In Windows, navigate to Control Panel > Programs > Programs and Features > View Installed Updates.
  2. Select KB3065987.
  3. Right-click and Uninstall.