Troubleshooting video units that are offline in Omnicast™ - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2016-07-26

Troubleshooting video units that are offline in Omnicast™

When a camera is red in the entity tree, it means that either the video unit is offline, or the communication with the Archiver has been lost.

What you should know

When a unit drops offline in Omnicast™, it usually coincides with a Unit lost event. This can be caused by an unstable network connection, or issues with the unit itself.

Procedure

  1. Make sure you can ping the unit from the Archiver server that is controlling the unit, as follows:
    1. In Windows, click Start > Run, and then type cmd.
    2. In the Command Prompt, type ping <Unit IP address>.
    If there is no reply, the unit is offline (the unit might be broken, unplugged, and so on), or there is a problem with your network.
  2. Make sure that you can connect to the unit’s web page by typing its IP address in a web browser.
  3. Reboot the unit, as follows:
    1. In Config Tool, select the red video unit.
    2. Click the Network tab, and then click Reboot.
  4. Make sure the unit is supported by your Omnicast version, and that it is running the certified firmware.
    For a list of video units supported by your Omnicast version, see the Supported Devices List.
  5. Restart the Archiver that is controlling the unit.
    IMPORTANT: Perform this step at a non-crucial time, since all the units connected to the Archiver will temporarily go offline.
  6. If the video unit is still offline, contact Genetec™ Technical Support.