[KBA-78993] Mercury controllers going offline after making changes to Synergis™ Cloud Link in Config Tool
This article explains why your Mercury devices go offline in Security Center after adding or removing Mercury EP controllers, LP controllers, or MR SIO board to an existing Synergis™ Cloud Link in Config Tool.
Applies to: Synergis™ Softwire | Synergis™ Cloud Link | Security Center
- All Mercury controllers previously connected to the Synergis™ Cloud Link disconnect.
- The EP or LP controller to which the MR SIO board is being added, removed, or re-addressed does not work offline until it reconnects to the Synergis™ Cloud Link.
- When you add a Mercury EP controller, LP controller, or MR SIO board in Security Center, existing Mercury controllers are disconnected from the Synergis™ Cloud Link while the configuration updates are made. During this 30 to 60 second period, the existing Mercury controllers work in offline mode until they reconnect to the Synergis™ Cloud Link.
- When an MR SIO board is added, removed, or re-addressed on a Mercury EP or LP controller, the controller must reset to reconfigure the logical addresses of the MR SIO boards. The Mercury controller does not work for 1 to 4 minutes, depending on the load of the MR SIO board.