[KBA-01297] How to configure doors using HID EVO EHR40 units
This article explains how to correctly configure a door that uses the reader on a HID EVO EHR40 unit to receive door events in Security Center.
In Config Tool in , you can configure a door to use an HID EVO EHR40 reader. However, selecting the EVO unit as the Preferred unit results in multiple door sides requiring configuration, even if there is only one built-in reader in the unit.
Selecting Reader #1 for a door results in no events being received.
The Edge EVO EHR40 is seen as having a multi-door configuration even if it is on a single door. When selecting a reader in the drop-down menu, Reader #2 must be selected to ensure proper reception of events.