[KBA-01176] Verint S1500T4 encoder remains offline after reboot - Omnicast™ 4.8

series
Omnicast™ 4.8
revised_modified
2013-08-19

[KBA-01176] Verint S1500T4 encoder remains offline after reboot

This article explains why a Verint S1500T4 unit remains in red in the Omnicast™ entity tree after being rebooted.

Symptoms

After rebooting a Verint S1500T4, it appears offline (red) in the entity tree indefinitely.

Cause

The Verint extension in Omnicast™ 4.8 is missing information.

Workaround

Restart the Archiver service.

Status

This issue is fixed in Omnicast™ 4.8 SR4.