[KBA-00564] “Waiting for Signal” with Vivotek Models IP and PZ 61x2 in Omnicast™ - Omnicast™ 4.0 - 4.8

series
Omnicast™ 4.0 - 4.8
revised_modified
2011-02-25

[KBA-00564] “Waiting for Signal” with Vivotek Models IP and PZ 61x2 in Omnicast™

This article explains why Vivotek camera models IP/PZ 61x2 display Waiting for Signal in Omnicast™ client applications running on Windows Vista, 7, or Server 2008

Symptoms

When viewing Vivotek IP and PZ 61x2 units in Omnicast™ client applications running on Windows Vista, 7, or Server 2008, the camera displays Waiting for Signal indefinitely. Connecting to the unit web pages directly displays a Connecting to IP x.x.x.x message before timing out.

Cause

This is a unit limitation caused by the way Vivotek firmware handles a WinHttp request from the server. Due to a space in the header message sent by the camera, the video stream is rejected by the server.

Workaround

There is no workaround for Windows Vista,7, or Server 2008. The camera functions correctly in Windows XP and Server 2003.