Finding the system ID and software revision number of an SV appliance - SV-300 9.2

SV-300 9.2 Release Notes

SV-300 9.2

When contacting Genetec™ Technical Support, you need the System ID and the software revision number (the image version) of the Genetec™ software installed on the appliance.

Before you begin

To access this information, you must log on to Windows as the Admin user.


  1. From the Windows desktop, open Genetec™ SV Control Panel.
  2. If prompted, enter the password for the Admin user.
  3. Click About.
  4. Look under System for System ID and Software revision.


When contacting Genetec™ Technical Support, provide your System ID and software revision number. You might also be asked for a certification number as well as the serial number, which is located on a label on the SV appliance.