If a cardholder or visitor's card credential is reported as lost or stolen, you can replace it with a temporary card and mark the original card as lost.
Before you begin
- A card reader nearby.
- A stack of pre-enrolled spare cards.
Do one of the following:
- For cardholders, open the Cardholder management task, select a cardholder, and then click Modify ().
- For visitors, open the Visitor management task, select a visitor, and then click Modify ().
- In the Credential section, click Assign temporary card.
From the drop-down list, select a card reader near you.
The card reader can be a USB connected to your computer, or you can use an Access point (door).
- Present a spare card that is pre-enrolled.
- Set the number of days the temporary card is to remain active, and click Assign temporary card.
- Click Save.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages. If using Internet Explorer, the video might not display. To fix this, open the Compatibility View Settings and clear Display intranet sites in Compatibility View.