[KBA-79056] Mercury controllers offline after upgrading to Synergis™ Softwire 11.0.0
This article explains why some Mercury controllers remain offline after upgrading to Synergis™ Softwire 11.0.0.
The Mercury controller remains offline in Security Center after an upgrade. This issue happens when a Synergis™ unit is upgraded to Synergis™ Softwire 11.0.0 from a version older than Synergis™ Softwire 10.11.
A bug was identified causing the Mercury Web Service to not start.
Upgrade to Synergis™ Softwire 10.11 SR1 before upgrading to version 11.0.0.
This issue will be fixed in Synergis™ Softwire 11.0.1.