Known issues in CCURE Access Control plugin 3.5 - CCURE 3.5

CCURE Access Control Plugin Guide 3.5

Applies to
CCURE 3.5
Last updated
2019-12-16
Content type
Guides
Guides > Plugin and extension guides
Language
English
Product
C•CURE 9000 Access Control
Version
3.5

Known issues are software issues that have been discovered in the current release or a previous release, and have not yet been resolved.

The CCURE Access Control plugin 3.5 includes the following known issues:

Issue Description
172147 Security Center does not receive the following access control events from CCURE 9000 2.20: Request to Exit, Door opened, Door closed, or Access Granted/Request to exit.
935463 When a controller is enabled in CCURE 9000, access control unit events are duplicated in the Security Center Monitoring task.
2138218 The CCURE 9000 synchronized objects table is not populated after an automatic sync.
Workaround: Refresh the table by clicking Refresh ().
2144195 The Genetec Security Center CCure Proxy Service does not always empty its cache. This can affect the number of door and access control entities that appear in Security Center.
2211366 If you are monitoring a cardholder but not a CCURE door, the cardholder information and the Previous Doors tab are not displayed.
Workaround: To see the Previous Doors tab for a cardholder in the Monitoring task, add at least one door to the Event monitoring list.