Event types - Genetec Mission Control™ 2.7

Genetec Mission Control™ User Guide 2.7

series
Genetec Mission Control™ 2.7
revised_modified
2018-01-29

All events in Security Center are associated with a source entity, which is the main focus of the event.

Security Center supports the following event types:

Event Source entity Description
Ability to write on a drive has been restored Archiver or Auxiliary Archiver role Ability to write on a drive has been restored.
Access denied: Antipassback violation door A cardholder requested access to an area that they have already entered, or requested access to leave an area that they were never in.
Access denied: A second cardholder is required door Two cardholders must present their credentials within a certain delay of each other and the delay has expired. This event only applies to doors controlled by Synergis™ units.
Access denied: Denied by access rule door or elevator The cardholder is denied access according to the access rule.
Access denied: Escort is required door In a visitor escort scenario, the escort failed to present their credential within the specified time limit.
Access denied: Escort not supported by this unit model door The visitor escort rule is enforced on an area, but the unit controlling its doors does not support this feature.
Access denied: Expired credential cardholder, credential, door, or elevator An expired credential has been used.
Access denied: First-person-in rule supervisor absent door The first-person-in rule has been enforced on the area, and no supervisor has arrived yet.
Access denied: Inactive cardholder cardholder, door, or elevator A cardholder with an inactive profile has attempted to access a door or elevator.
Access denied: Inactive credential cardholder, credential, door, or elevator A credential with an inactive profile has been used.
Access denied: Insufficient privileges door or elevator The cardholder is denied access because they do not have the required security clearance. This event only applies to doors controlled by Synergis™ units.
Access denied: Interlock door Access is denied because of an interlock constraint.
Access denied: Invalid PIN door or elevator The cardholder entered an invalid PIN.
Access denied: Lost credential cardholder, credential, door, or elevator A credential that has been declared as lost has been used.
Access denied: No access rule assigned door or elevator The cardholder is denied access because they are not assigned any access rights.
Access denied: Out of schedule door or elevator The access rule associated with this cardholder does not apply during this date/time in the schedule.
Access denied: Stolen credential cardholder, credential, door, or elevator A credential that has been declared as stolen has been used.
Access denied: Unassigned credential credential, door, or elevator A credential has been used that has not been assigned to a cardholder has been used.
Access denied: Unknown credential door or elevator A credential that is unknown in the Security Center system has been used.
Access denied: Valid card, invalid PIN door or elevator A card and PIN are required to enter an area, and the cardholder entered an invalid PIN.
Access denied: Visitor's companion was denied door In a visitor escort scenario, one of the visitors or their escort has been denied access.
Access granted cardholder, door, or elevator Access has been granted through a door to a cardholder according to the access rules governing the door, elevator, or area. For a perimeter door of an interlock: When an authorized cardholder accesses a door of an interlock, Security Center might generate an Access granted event for the door even though the door does not unlock (due to another perimeter door already being open).
AC fail access control unit or intrusion detection unit AC (alternating current) has failed.
A door of an interlock has an unlock schedule configured area A door that is part of an interlock configuration has an unlock schedule configured. This invalidates the interlock.
A door of an interlock is in maintenance mode area A door that is part of an interlock configuration is in maintenance mode. This disables the interlock.
Alarm acknowledged alarm An alarm has been acknowledged by a user, or auto-acknowledged by the system.
Alarm acknowledged (alternate) alarm An alarm has been acknowledged by a user using the alternate mode.
Alarm being investigated alarm An alarm with a acknowledgment condition that is still active has been put into the under investigation state.
Alarm condition cleared alarm The acknowledgment condition of an alarm has been cleared.
Alarm forcibly acknowledged alarm An alarm has been forcibly acknowledged by a user with special privileges.
Alarm triggered alarm An alarm has been triggered.
An interlock cannot be in hard antipassback mode area An interlock cannot be in hard antipassback mode. This is an illegal configuration.
An interlock cannot have a perimeter door with no door sensor configured area Interlock cannot be enforced if the system cannot tell whether a door is open or not.
An interlock cannot have only one perimeter door area You need at least two perimeter doors for interlock to be applied.
Antipassback disabled: Invalid settings area Antipassback disabled: Invalid settings.
Antipassback disabled: Not supported when unit is in server mode area Units have not been set to server mode. Antipassback is available according to the unit’s operating mode. For more information about unit limitations, see Limitations in Security Center.
Antipassback disabled: Unit is offline area At least one unit is in offline mode, disabling antipassback. Antipassback is available according to the unit’s operating mode. For more information about unit limitations, see Limitations in Security Center.
Antipassback violation area or cardholder An access request was made to enter an area with a credential that is already inside the area, or to exit an area with a credential that was never in the area.
Antipassback violation forgiven cardholder A security operator has granted access to a cardholder responsible for a passback violation.
Application connected application or role An application or a role has connected to the Directory.
Application lost application or role An application or a role has lost its connection to the Directory.
Archive folder path is too long Archiver or Auxiliary Archiver role The disk base path for video archives has exceeded the maximum length permitted by the operating system.
Archiving disk changed Archiver or Auxiliary Archiver role The Allotted space on one of the disks assigned for archive storage for this Archiver has been used up, and the Archiver has switched to the next disk in line. The names of the previous disk and current disk are indicated in the Description field.
Archiving queue full camera A camera (video encoder) is streaming video faster than the Archiver is able to write the video packets to disk. A problem with the Archiver database also triggers this event. The name of the camera whose packets are lost is indicated in the Description field.
Archiving stopped Archiver or Auxiliary Archiver role Archiving has stopped because the disks allocated for archiving are full. This event always accompanies a Disk full event.
Asset moved asset An asset has been moved.
Asset offline asset The RFID tag of an asset has gone offline.
Asset online asset The RFID tag of an asset has gone online.
Audio alarm camera A sound has been picked up by a microphone associated to a camera.
Badge printing job cancelled user A user has cancelled a badge printing job.
Badge printing job completed user A user has completed a badge printing job.
Badge printing job queued user A user has queued a badge printing job.
Battery fail access control unit or intrusion detection unit The unit battery has failed.
Block camera started camera A user has blocked a video stream from other users in the system.
Block camera stopped camera A user has unblocked a video stream from other users in the system.
Camera not archiving camera The camera is on an active archiving schedule but the Archiver is not receiving the video stream.
Camera tampering camera (video analytics) A dysfunction has occurred, potentially due to camera tampering, resulting in a partial or complete obstruction of the camera view, a sudden change of the field of view, or a loss of focus.
Cannot write on the specified location Archiver or Auxiliary Archiver role The Archiver cannot write to a specific drive. The path to the drive is indicated in the Description field.
Cannot write to any drive Archiver or Auxiliary Archiver role The Archiver is unable to write to any of the disk drives. This situation can arise for the following reasons: When write accesses to shared drives are revoked. When shared drives are inaccessible. When shared drives no longer exist. When this happens, archiving is stopped. The Archiver re-evaluates the drive status every 30 seconds.
Capacity threshold reached parking zone The parking zone capacity has reached the capacity threshold that is defined in the LPR Manager.
Convenience time started parking rule The convenience time portion of the parking session has begun.
Credential has expired credential A credential has expired.
Custom event system-wide A custom event is an event added after the initial system installation. Events defined at system installation are called system events. Custom events can be user-defined or automatically added through plugin installations. Unlike system events, custom events can be renamed and deleted.
Database lost Archiver or Auxiliary Archiver role The connection to the role database was lost. If this event is related to a role database, it might be because the data server is down or cannot be reached by the role server. If the event is related to the Directory database, the only action you can use is Send an email because all other actions require a working connection the Directory database.
Database recovered Archiver or Auxiliary Archiver role The connection to the role database has been recovered.
Deadbolt locked zone The deadbolt on a door has been locked.
Deadbolt unlocked zone The deadbolt on a door has been unlocked.
Direction alarm camera (video analytics) A direction alarm has been triggered on a camera equipped with video analytics capabilities.
Disk load threshold exceeded Archiver or Auxiliary Archiver role The disk space allocated for archiving has exceeded its load threshold (default=80%). This is caused by under-evaluating the disk space required, or by another application that is taking more disk space than it should. If 100% of the allotted disk space is used, the Archiver starts to delete old archive files prematurely in order to free disk space for new archive files, starting with the oldest files.
Disks full Archiver or Auxiliary Archiver role All disks allotted for archiving are full and the Archiver is unable to free disk space by deleting existing video files. This event can occur when another application has used up all the disk space reserved for Security Center, or when the Delete oldest files when disks full option is not selected in the Server Admin. When this happens, archiving is stopped. The Archiver re-evaluates the disk space every 30 seconds.
Door closed door The door has closed. For this event to be generated, the door must be equipped with a door sensor.
Door forced open door The door is locked but the door sensor indicates that the door is open.
Doorknob in place zone The doorknob is in place and the door is closed.
Doorknob rotated zone The doorknob has rotated.
Door locked door The door has locked.
Door maintenance completed door The door has been taken out of maintenance mode.
Door maintenance started door The door has been put into maintenance mode.
Door manually unlocked door In Security Desk, a user has manually unlocked a door.
Door offline: Device is offline door One or more devices associated to this door has gone offline.
Door opened door The door has opened. For this event to be generated, the door must be equipped with a door sensor.
Door open too long door The door has been held open for too long. To enable this event, you must set the property “Trigger a ‘Door open too long’ event” in the Properties tab of a Door entity in Config Tool.
Door unlocked door The door has been unlocked.
Edge storage medium failure camera After a unit was restarted, the video that was recorded on the edge could not be accessed.
Elevator offline: Device is offline elevator One or more devices associated to this elevator has gone offline.
End of camera tampering camera (video analytics) A dysfunction caused by camera tampering has been resolved.
Entity has expired credential A credential or its associated cardholder has expired (its status is now Expired).
Entity is expiring soon cardholder or credential Security Center generates this event to warn you that the expiry date of an entity is approaching. The number of days of advance warning provided by this event must be set.
Entity warning any entity A health warning has been issued for this entity.
Entry assumed cardholder or door A cardholder was granted access to a door or area, and it is assumed that they entered because no door sensor is configured.
Entry detected cardholder or door A cardholder was granted access to a door or area, and their entry is detected. For this event to be generated, you must configure an entry sensor on the door side where you want entry to be detected. If no Entry Sensors are configured on the door, the event will be generated based on the Door Sensor input.
Face detected camera (video analytics) A face has been detected on a camera equipped with video analytics capabilities.
File deleted camera A video file associated to a camera has been deleted because the retention period has ended, or the archive storage disk was full.
Firmware upgrade failed access control unit A firmware upgrade on an access control unit has failed.
Firmware upgrade started access control unit A firmware upgrade on an access control unit has been started.
Firmware upgrade succeeded access control unit A firmware upgrade on an access control unit has completed successfully.
First person in area A cardholder has entered an empty area.
Floor accessed elevator An elevator floor button has been pressed.
Glass break zone Glass has broken.
Hardware tamper access control unit, door, elevator, or zone The tamper input on a unit has been triggered.
Health event Health monitor role A health event has occurred.
Input alarm activated input on intrusion detection unit The input has entered an alarm state.
Input alarm restored input on intrusion detection unit The input has left an alarm state.
Input bypassed input on intrusion detection unit The input has entered a bypassed state.
Input bypass restored input on intrusion detection unit The input has left a bypassed state.
Input state changed: Input active input on camera, access control unit, or intrusion detection unit The input has entered an active state.
Input state changed: Input normal input on camera, access control unit, or intrusion detection unit The input has entered a normal state.
Input state changed: Input trouble input on access control unit or intrusion detection unit The input has entered a trouble state.
Interlock is not supported by the unit area Interlock is enabled on an area but the access control unit controlling the doors does not support this feature.
Interlock lockdown input active area Interlock lockdown has been turned on.
Interlock lockdown input normal area Interlock lockdown has been turned off.
Interlock override input active area Interlock override is on.
Interlock override input normal area Interlock override is off.
Intrusion detection area alarm activated intrusion detection area Intrusion detection area alarm activated.
Intrusion detection area arming intrusion detection area Intrusion detection area is being armed.
Intrusion detection area arming postponed intrusion detection area Intrusion detection area arming is postponed.
Intrusion detection area cancelled alarm intrusion detection area Intrusion detection area alarm is cancelled.
Intrusion detection area cancelled postponed request intrusion detection area Intrusion detection area postponed request is cancelled.
Intrusion detection area disarmed intrusion detection area Intrusion detection area is disarmed.
Intrusion detection area disarm request intrusion detection area Intrusion detection area postponed request is cancelled.
Intrusion detection area duress intrusion detection area Intrusion detection area is disarmed with duress.
Intrusion detection area entry delay activated intrusion detection area Intrusion detection area entry delay activated.
Intrusion detection area forced arming intrusion detection area Intrusion detection area is forcefully armed.
Intrusion detection area input bypass activated intrusion detection area Intrusion detection area input bypass is activated.
Intrusion detection area input bypass deactivated intrusion detection area Intrusion detection area input bypass is deactivated.
Intrusion detection area input trouble intrusion detection area Intrusion detection area input trouble.
Intrusion detection area master armed intrusion detection area Intrusion detection area is master armed.
Intrusion detection area master arm request intrusion detection area Intrusion detection area master arm request is issued.
Intrusion detection area perimeter armed intrusion detection area Intrusion detection area is perimeter armed.
Intrusion detection area perimeter arm request intrusion detection area Intrusion detection area perimeter arm request is issued.
Intrusion detection area postponed arming request intrusion detection area Intrusion detection area arming request is postponed.
Intrusion detection unit input bypass activated intrusion detection unit Intrusion detection unit input bypass is activated.
Intrusion detection unit input bypass deactivated intrusion detection unit Intrusion detection unit input bypass is deactivated.
Intrusion detection unit input trouble intrusion detection unit Intrusion detection unit input trouble.
Intrusion detection unit tamper intrusion detection unit Intrusion detection unit has been tampered with.
Invalid configuration in unit video unit The configuration of the unit is invalid.
Invalid custom encryption values Archiver or Auxiliary Archiver role This warning is issued by the Archiver on start-up and every 5 minutes if one of the custom encryption values (initial fingerprint or encryption key) specified in the Server Admin is invalid.
Inventory reset parking zone The inventory of a parking zone has been reset to zero so that the reported parking zone occupancy can be re-initialized.
Last person out area The last cardholder has exited an area.
License plate hit Any hit rule A license plate read has been matched to a hotlist, an overtime rule, or a permit restriction.
License plate read LPR unit or Genetec Patroller™ A license plate has been read.
Live bookmark added camera A user has added a bookmark to a live video.
Lock released zone Event related to a zone entity.
Lock secured zone Event related to a zone entity.
Loitering camera (video analytics) Loitering activity has been detected in the camera.
Low battery asset The battery on the RFID tag of an asset is about to run out.
Macro aborted macro Execution of a macro has failed.
Macro started macro Execution of a macro has begun.
Manual station activated door Someone has pulled the door emergency release (manual pull station).
Manual station reverted to normal state door The door emergency release (manual pull station) has been restored to it normal operating position.
Marco completed macro Execution of a macro has been completed normally.
Motion camera There is motion detected.
Motion off camera This event is issued following a Motion on event when motion (measured in terms of number of motion blocks) has dropped below the “motion off threshold” for at least 5 seconds.
Motion on camera This event is issued when positive motion detection has been made.
Multiple units are configured for the interlock area All doors that are part of an interlock configuration must be controlled by the same unit.
No entry detected cardholder or door A cardholder was granted access to a door or area, but no entry is detected. For this event to be generated, you must configure a door sensor on the door side where you want entry to be detected.
No match hotlist A vehicle has not been matched to the hotlist associated to the Sharp unit.
No RTP packet lost in the last minute camera The Archiver has received all the RTP packets in the last minute.
Object condition changed camera (video analytics) An object has suddenly changed direction or speed, such as when a person starts running or slips.
Object crossed line camera (video analytics) An object has crossed a predefined tripwire.
Object detected camera (video analytics) An object is in the camera field of view.
Object entered camera (video analytics) An object has entered the camera field of view.
Object exited camera (video analytics) An object has exited the camera field of view.
Object following route camera (video analytics) An object is following a predetermined route, in a specific direction.
Object left camera (video analytics) An object has entered and exited the camera field of view.
Object merged camera (video analytics) Two separate objects in the camera field of view have merged.
Object removed camera (video analytics) An object has been removed from the camera field of view.
Object separated camera (video analytics) An object within the camera field of view has separated into two objects.
Object stopped camera (video analytics) A moving object has stopped.
Offload failed Genetec Patroller™ An offload from Genetec Patroller™ to Security Center has failed.
Offload successful Genetec Patroller™ An offload from Genetec Patroller™ to Security Center was successful.
Paid time started parking rule Parking time has been purchased through connected pay stations or mobile apps.
People counting disabled: Unit is offline area A unit has gone offline, thus disabling people counting.
People count reset area The number of people counted in an area has been reset to 0.
Person falling camera (video analytics) A person falling has been detected in the camera.
Person running camera (video analytics) A person running has been detected in the camera.
Person sliding camera (video analytics) A person sliding has been detected in the camera.
Playback bookmark added camera A user has added a bookmark to a recorded video.
Protection threshold exceeded Archiver or Auxiliary Archiver role The Protected video threshold configured from the Archiver has been exceeded. You can monitor the percentage of disk space occupied by protected video files from the Statistics page in the Archiver's Resources tab in Config Tool.
PTZ activated camera (PTZ) A user started using the PTZ after it has been idle. The Description field indicates the user who activated the PTZ. This event is regenerated every time a different user takes control of the PTZ, even when the PTZ is still active.
PTZ locked camera (PTZ) A user has tried to move the PTZ while it is being locked by another user with a higher PTZ priority. The Description field indicates the machine, application type, and user who currently holds the lock.
PTZ stopped camera (PTZ) The PTZ has not been manipulated by any user after a predetermined period of time. The Description field indicates the user who last used the PTZ.
PTZ zoom by user camera (PTZ) A user started zooming the PTZ. The Description field indicates the user who performed the zoom. Subsequent PTZ zoom by user events are generated if another user zooms the PTZ, or if the original user zooms the PTZ after the Idle delay has expired.
PTZ zoom by user stopped camera (PTZ) The PTZ has not been zoomed by any user after a predetermined period of time. The Description field indicates the user who last zoomed the PTZ.
Receiving RTP packets from multiple sources camera The Archiver is receiving more than one video stream for the same camera.
IMPORTANT: When this rare situation arises, the Archiver cannot tell which stream is the correct one simply by looking at the source IP address because of the NAT (Network Address Translation), so an arbitrary choice is made. This can result in the wrong video stream being archived. However, the source IP address and port number of both streams are indicated in the Description field, and the two sources are labeled Archived and Rejected. You can find the faulty unit that is causing this conflict.
Recording problem camera There is a problem recording the camera. The problem might be due to an error writing to disk, an error writing to the Archiver database, or the fact that the camera is not streaming video when it should. If you see this error, contact your system Administrator to resolve the issue.
Recording started (alarm) camera The recording on a camera has been started as the result of an alarm being triggered.
Recording started (continuous) camera The recording on a camera has been started by a continuous archiving schedule.
Recording started (external) camera The recording on a camera has been started by the Start recording action. This action could have been triggered by another event or executed from a macro.
Recording started (motion) camera The recording on a camera has been started through motion detection.
Recording started (user) camera The recording on a camera has been started manually by a user.
Recording stopped (alarm) camera The recording on a camera has stopped because the alarm recording time has elapsed.
Recording stopped (continuous) camera The recording on a camera has stopped because it is no longer covered by a continuous archiving schedule.
Recording stopped (external) camera The recording on a camera has been stopped by the Stop recording action. This action could have been triggered by another event or executed from a macro.
Recording stopped (motion) camera The recording on a camera has stopped because the motion has ceased.
Recording stopped (user) camera The recording on a camera has been stopped manually by a user.
Request to exit door Someone has pressed the door release button or has triggered a request to exit motion detector. The Request to exit event has special filtering to make this feature compatible with motion detection request to exit hardware. Set these properties in the Config Tool > Door > Properties tab.
Request to exit normal door No request to exit is being made.
RTP packets lost camera There are RTP packets that the Archiver never received. This could happen if the packets have been lost on the network, or if the Archiver does not have enough CPU to process all the packets received on the network card. The Description field indicates the number of packets lost since the last time this event was issued (no more than once every minute).
Scheduled controlled access elevator The schedule for controlled access to elevator floors now applies.
Scheduled free access elevator The schedule for free access to elevator floors now applies.
Scheduled lock door The door unlock schedule has expired, the lock is now re-asserted (door is locked).
Scheduled unlock door The door lock is unlocked due to a programmed unlock schedule.
Schedule unlock ignored: first-person-in rule supervisor absent door The door unlock schedule is ignored because the restriction imposed by the first-person-in rule has not yet been satisfied.
Session completed parking rule The vehicle has exited the parking zone.
Session started parking rule

The vehicle has entered the parking zone.

Signal lost camera The camera signal has been lost.
Signal recovered camera The camera signal has been recovered.
Synchronization completed: External system Active Directory role The synchronization of an external system has completed.
Synchronization error: External system Active Directory role The synchronization of an external system has resulted in an error.
Synchronization started: External system Active Directory role The synchronization of an external system has started.
Tailgating camera (video analytics) Two people have entered a secured area following each other very closely.
Temperature alarm video unit The temperature of the video unit has risen above the safety level.
Threat level cleared threat level A threat level has been cleared.
Threat level set threat level A threat level has been set.
Transmission lost camera The Archiver is still connected to the camera, but it has not received any video packets for more than 5 seconds.
Transmission recovered camera The Archiver has started to receive video packets from the camera once again.
Undefined video analytics event camera (video analytics) A video analytics event has been issued, but it is not yet mapped to a Security Center event.
Unit connected unit The connection to a unit has been established or restored.
Unit failed to respond to edge video request camera Event related to a camera that is recording directly on the unit.
Unit lost unit The connection to a unit has been lost.
Unit synchronization failed access control unit The synchronization of the unit with the Access Manager has failed.
Unit synchronization started access control unit The synchronization of the unit with the Access Manager has started.
Unit synchronization succeeded access control unit The synchronization of the unit with the Access Manager has completed successfully.
Updated published Genetec Patroller™, Mobile Sharp An update has been processed, and is ready to be deployed to Genetec Patroller™.
Update failed Genetec Patroller™, Mobile Sharp An update on Genetec Patroller™ or a Mobile Sharp unit has failed, or a file could not be synchronized on a Genetec Patroller™ computer.
Update installation completed Genetec Patroller™, Mobile Sharp An update has completed on Genetec Patroller™ or a Mobile Sharp unit, and no reboot is required.
Update installation started Genetec Patroller™, Mobile Sharp A user has started an updated on Genetec Patroller™ by clicking the “Update” icon.
Update uninstallation completed Genetec Patroller™, Mobile Sharp A rollback on Genetec Patroller™ or a Mobile Sharp unit has completed.
Update uninstallation started Genetec Patroller™, Mobile Sharp A user has started a rollback on Genetec Patroller™ by clicking the “Rollback” icon.
User logged off user A user has logged off of a Security Center application.
User logged on user A user has logged on to a Security Center application.
Validating paid time parking rule The convenience time or the paid time has expired for the parking session.
Violation detected parking rule The convenience time, the grace period, or the paid time has expired for the parking session.
Violation enforced parking rule The vehicle in violation has been ticketed.
VRM connection attempt Archiver role The Archiver has attempted to connect to a VRM unit.
VRM connection failure Archiver role The Archiver has failed to connect to a VRM unit.
Window closed zone A physical window has closed.
Window opened zone A physical window has opened.
Zone armed zone A zone has been armed.
Zone disarmed zone A zone has been disarmed.
Zone maintenance completed. I/O zone An I/O zone has been taken out of maintenance mode.
Zone maintenance started I/O zone An I/O zone has been put into maintenance mode.
Zone offline hardware zone A hardware zone is offline.